Refund & Return Policy
YOU TAKE RETURNS AND EXCHANGES
Please review our returns policy below.
All returns must be approved by our support team before being sent back.
If your order has already been paid for and you need to make changes or cancel it, please contact us within 12-24 hours. Beyond this timeframe, we will be unable to modify or cancel your order.
Personalized items are not eligible for exchange, as we cannot stock these items.
If you need to return or exchange your order, please carefully follow the instructions below:
YOU WANT TO RETURN OR EXCHANGE YOUR ORDER BECAUSE:
- Have problem with Your Order
If you are have problem with your purchase, please contact us via support@gearhumans.com. Our customer service team will review your request and send out further instructions.
- Damaged or Low-Quality Items
If the product is defective or does not properly function as advertised, please kindly reach out to us via support@gearhumans.com, including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
*Please Note: No returns/exchanges for products with water exposure will be accepted.
REFUND POLICY
If you feel that the product you’ve purchased does not meet your expectations, below are the conditions under which a refund will be granted
- If the product you purchased is completely non-functional.
- If you did not receive your product within 60 business days after the date you placed your order.
- Additional non-refundable items:
- Gift cards.
- Digital image.
*Please Note: We will not accept the refund request if customer does not like our material.
The refund will go back to your account in 5-10 business days.
Shipping Costs
You are expected to pay for your shipping costs for the returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance for extra safety.
Damaged / Low - Quality Item
To proceed with the returns & refund quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. Ideally, the items should be photographed on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order and to prevent repeated errors in the future.
If you have other concerns and inquiries, kindly send an email to support@gearhumans.com.